Palo Alto Networks

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TD SYNNEX Channel Academy

Take your Palo Alto Networks expertise to the next level with the TD SYNNEX Channel Academy, a free and easily accessible platform for partner growth. The TD SYNNEX Channel Academy will provide you with the knowledge to sell products from the world’s cyber security leader.

TD SYNNEX Academy

The TD SYNNEX Academy provides official IT certification courses to help you get more from your technology investments. Access IT certifications online, in classrooms or self-paced courses from Palo Alto Networks. Delivered by consultants, who are experts in their field, you’ll receive essential up-to-date knowledge and expertise.

Benefits for partners

Benefits for Partners



Home	Palo Alto Networks Benefits and Services	TD SYNNEX Services	NextWave Partner Programme	Portfolio Overview

TD SYNNEX provides services to help our partners adopt, implement, operate and manage their Palo Alto Networks technologies.

When customers purchase Palo Alto Networks from TD SYNNEX, they expect a high quality of service to support them. TD SYNNEX is an Authorised Support Center (ASC) for Palo Alto products and therefore offers the technical support (TechCARE) on behalf of Palo Alto.

TechCARE provides customer-centric, remote technical support and managed services for Palo Alto Networks technologies from security operations centres located across Europe.

TechCARE allows partners and their customers to contact TD SYNNEX all year round when they need assistance with their Palo Alto Networks technology.

TechCARE support is provided as standard for all Palo Alto Strata business, with options for Prisma and Cortex coming soon.

Access seamless support with our TechCARE platform!
Simply hit the 'Register for support' button and we’ll ensure your queries are promptly resolved.

Register for support

Need instant solutions? Log in to our dedicated support portal at TechCARE!
Click the 'Log in to support' button to access a wealth of resources tailored to meet your technical needs.

Log in to support

Connect with us directly! Your queries matter, and our dedicated team is just a call away.

TechCARE

United Kingdom	+44 0800 0519 443	Italy	+39 800 146 023
Austria	+43 0800 18136	Netherlands	+31 0800 023 4743
Belgium	+32 0800 499 00	Norway	+47 80031546
Czech Republic	+420 800 144 475	Poland	+48 800005380
Denmark	+45 807 116 22	Portugal	+351 800789402
Finland	+358 0800413645	Spain	+34 800810365
France	+33 0805 543 034	Sweden	+46 020127670
Ireland	+353 1800849265	Switzerland	+41 0800 000 190

If your country contact number is not listed above, please reach out to
your support team through TechCARE International.

TechCARE International

+44 0134 4519208*

*Additional charges may occur

Please have the following information available when contacting us:

TechCare contract number or product identifier
Company contact details
Name
Telephone
Email

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✓	Free for all TD SYNNEX partners, no limit on users.
✓	Accessible anytime, anywhere, and on any device.
✓	Access to Digital Practice Builder for business transformation.

Authorised Training Partner (ATP)

Authorised Support Centre (ASC)

Firewall Implementation Service

Firewall Managed Service

TD SYNNEX Academy is the IT training division of TD SYNNEX and an authorised Palo Alto Networks Training Partner (ATP). Vendor-accredited training services enable you to help your customers’ employees design, build, and manage Palo Alto Networks technology.

Ensures you have vendor-certified, and responsive technical support for your Palo Alto Networks Strata technologies with Prisma and Cortex coming soon.

Access professional services to ensure best-in-class implementation of your Palo Alto Networks firewall technologies.

Proactively monitor and manage the operation of your Palo Alto Networks Strata firewalls in line with industry best practices.

✓	Comprehensive best-in-class cyber security portfolio.
✓	Zero Trust for users, applications, and infrastructure.
✓	A complete SASE solution for the hybrid workforce.

Visit the TD SYNNEX Channel Academy

Visit the TD SYNNEX Academy